FAQs

How DO I WATCH A STREAM?

keyboard_arrow_down

Step 1: Sign up for a free account. Step 2: Buy a stream pass for an event or game. Step 3: We'll send you a link and a passcode for your event or game. Step 4: Click on the link to go to your game. Step 5: Alternately, search for your game or go to your specific event page for the field list. Click on a field and use your password from the email to enter.

I DIDN'T GET AN EMAIL WITH A LINK?

keyboard_arrow_down

First, check your spam or junk folder. Second, do a search in your email for support@gklive.tv. If you still don't have anything, please contact us on our LIveChat feature or customer service here and we will resend.

MY STREAM IS A BLANK SCREEN OR SAYS OFFLINE?

keyboard_arrow_down

Typically, there is an issue at the field or on-site. You may see a camera is offline. That means your game hasn't started yet, is delayed or moved to another field due to unplayable field conditions.  Unfortunately, we don't have control over field changes. Please fill out the customer service request here and we will send it out to the on-location staff to troubleshoot the problem.

CAN I stream the GAME ON MY TV?

keyboard_arrow_down

Unfortunately, not at this time. We are working on this feature though. Stay tuned!

HOW DO I WATCH A REPLAY?

keyboard_arrow_down

FIll out the Video On-Demand (VOD) form here within 14-days of the game. We will turn it around within 24-hours and send you a link.

I CAN'T GET INTO MY ACCOUNT?

keyboard_arrow_down

First, try resetting your password. If the problem persists, please contact customer service here.

DO I NEED AN ACCOUNT TO WATCH THE #GOTW?

keyboard_arrow_down

Yes. You need an account to watch any game on GKLive.tv. Creating an account is free. We only ask for your email address. You do not need to purchase a stream pass to watch the Game of the Week though.

CAN I Watch the game on multiple devices?

keyboard_arrow_down

Your stream pass is good for one person, on one device, at one time. You can't simultaneously watch a stream on multiple devices at the same time. However, you can switch devices to watch the stream. Simply, log out of your device & sign back into your account on the new device. Punch in your authentication code and viola! 

CAN I SHARE MY STREAM PASS WITH A FAMILY MEMBER OR FRIEND?

keyboard_arrow_down

Unfortunately not. Stream passes are only available for a single device. Please refer to our terms of use policy here.

WHAT'S YOUR REFUND POLICY?

keyboard_arrow_down

You understand in using our sites that we are using the latest technology in-stream platforms and from time to time there will be technical issues and outages that are unavoidable. We intend to provide you the best highest quality stream and video possible. We are willing to give you a credit for any technical issues for future streams and we do not issue refunds. See our full terms of use policy here.

Still have questions? Send us an email at Support@GKLive.TV
Torn Paper Edge